I recently had the opportunity to hear Dr. Peter Pronovost speak at the Society of Hospital Medicine 2015 conference. He's an expert in the field of quality and patient safety, so much of his talk focused on this. However, he also spoke about leading change, and I found this part of his talk to be particularly fascinating. One of the comments he made when discussing change was that people don't fear change, they fear loss. As someone who's job is to work with providers on improving the patient experience, I definitely found this to be true. Check out more of my thoughts on this subject in SHM's The Hospital Leader blog.

Part 1
http://blogs.hospitalmedicine.org/Blog/do-providers-fear-change-or-do-they-fear-loss-part-1/

Part 2
http://blogs.hospitalmedicine.org/Blog/do-providers-fear-change-or-do-they-fear-loss-part-2/
 


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06/26/2016 7:03pm

I agree that people really do fear loss, more so than we fear change. Change cannot be avoided anymore, because it really is the only thing constant in this world anymore, the reason that we can now cope up with it. On the other side, loss is something that doesn't usually happen to us, the reason that we really are not that fond of being in the situation where we lose something or someone. In everyday life, change is there and everywhere, and all there is to do is to cope up with it or be left behind. It is pretty much easier to cope up with change than coping up with a loss.

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    Author

    Trina E. Dorrah, MD, MPH, is a board-certified internal medicine physician who practices at Baylor Scott & White Health in Round Rock, TX. In addition to her clinical work, Dr. Dorrah is the medical director of quality and the physician champion for the patient experience. Dr. Dorrah is passionate about improving the patient experience and she loves to share her expertise with others. 


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