I recently had the opportunity to hear Dr. Peter Pronovost speak at the Society of Hospital Medicine 2015 conference. He's an expert in the field of quality and patient safety, so much of his talk focused on this. However, he also spoke about leading change, and I found this part of his talk to be particularly fascinating. One of the comments he made when discussing change was that people don't fear change, they fear loss. As someone who's job is to work with providers on improving the patient experience, I definitely found this to be true. Check out more of my thoughts on this subject in SHM's The Hospital Leader blog.